Money Order vs. Credit Card Payments

Wednesday, 2010-01-20

For U.S. customers who are unable to use PayPal or credit card to purchase, we are happy to accept money orders (as long as they’re in USD and drawn on a U.S. bank or other financial institution).

For some buyers though, they simply prefer money order because of a misinformed notion that it is safer.

THE TRUTH IS, credit cards and PayPal offer buyers security from fraudulent sellers.  These payment methods are far superior because they are SAFER, FASTER, MORE CONVENIENT and LESS EXPENSIVE.

You can learn more about secure online shopping at PrivacyRights.org.

As you might know, eBay and other sites have stopped allowing sellers to accept money orders, or at least advertise that they accept them, because they are very risky for the buyer.

ANOTHER PRACTICAL ALTERNATIVE for safe online purchasing is getting a  Visa or MasterCard prepaid card or gift card.  You can buy these cards with cash at your local store, then use them just like ordinary credit cards for online or other transactions.


SouthGain Now On Amazon!

Saturday, 2009-08-08

Actually, we’ve been on Amazon for a few weeks now, but after some testing, we are fully up and running on “The River” (as it’s affectionately known in some circles). As always, the absolute best prices on genuine Diana Stalder products can still be found in our own web store at www.SouthGain-Skin-Care.com, and we’re still leading the pack on eBay (eBay.SouthGain.com), but if you prefer to shop on Amazon, that option is now available to you.

Our complete inventory on Amazon can be found here:

Amazon.SouthGain.com

We have more big news in the works, so look for additional announcements here soon. As always, if you have any comments or suggestions, feel free to leave them here on our blog, or e-mail us directly at CustomerService@SouthGain.com.


New SouthGain Order Processing System

Sunday, 2009-03-01

Over the next 3-4 days, SouthGain will be transitioning to a new back-end system for order processing known as ChannelAdvisor (see www.channeladvisor.com).  This new system will integrate all our inventory and listings across multiple sales channels, product lines and distribution centers.  This new system is really the key to our upcoming expansion plans for all these areas.  We are first cutting over our Diana Stalder product line on eBay, and we expect to have this transition completed by 05 March.  Once we have that running smoothly, we’ll be ready to expand!

During the transition period, we know there likely will be some bugs or other strange problems that require manual intervention on our part.  For example, if you have open (unpaid) orders from prior to the transition, you will not be able to combine them with orders from after the transition.  Of course, once the transition is complete, order combination will be much simpler.

As always, if you run into any difficulties during the transition, just contact us and we’ll do our best to sort it out.  Thanks in advance for your patience!


Double Check Your Ship-To Address

Wednesday, 2009-01-21

We’ve recently experienced a large number of problems related to customers’ shipping addresses, so we’d like to remind everyone to carefully double check your ship-to address when placing an order.  Remember, if you pay with PayPal, we are required to ship to the address specified when you make your paymenent (not necessarily the address you have on-file with eBay).  If that address is out-of-date or otherwise no longer valid, your shipment will either be returned to us (in which case you’ll have to pay shipping charges again) or it will be delivered to the current resident at that address (in which case you’ll probably never receive your shipment at all).

So please take just a moment to verify your address when you go through the checkout process, especially if you’ve recently moved, or it’s been a long time since you’ve used PayPal.  If you’re not sure what address you have currently on-file with eBay and PayPal, now would be a good time to sign into both accounts and double check.  This simple step could save you a lot of headaches down the road.


SouthGain eBay Store – Auctions or Fixed Price?

Sunday, 2009-01-11

For some of the most popular Diana Stalder items in our eBay store, we have both fixed-price listings and auction listings.  Our auctions are normally listed with free shipping, and the bidding starts at the same price as our fixed-price items.  We also include a “Buy It Now” price that’s equivalent to our regular fixed price plus standard U.S. shipping costs ($2.95 for individual Diana Stalder items).

So if you’re a U.S. buyer and you only intend to purchase a single item, your cost is the same whether you buy the fixed-price item and pay shipping or you do a ”Buy It Now” on the auction item and get free shipping.  But if you intend to buy more than one item, whether you buy from a fixed-price listing or an auction listing can make a big difference in your total cost.

Hopefully an example will help illustrate.  Suppose you live in the U.S.  and you’d like to buy a Diana Stalder Papaya Kojic Soap, a Diana Stalder Surely White Body Whitening Lotion and a Diana Stalder Surely White Whitening Cream with standard shipping.  If you buy these items from the eBay fixed-price listings, your invoice will look like this:

Diana Stalder Papaya Kojic Soap $7.99
Diana Stalder Surely White Body Whitening Lotion $16.99
Diana Stalder Surely White Whitening Cream $11.99
Subtotal $36.97
Combined Shipping $4.85
Grand total $41.82

Remember, for fixed-price Diana Stalder items in our eBay store, U.S. combined shipping is $2.95 for the first item plus $0.95 for each additional item.  Now, if you buy these same items as auction listings, using the “Buy It Now” option on eBay, your invoice will look like this:

Diana Stalder Papaya Kojic Soap $10.94
Diana Stalder Surely White Body Whitening Lotion $19.94
Diana Stalder Surely White Whitening Cream $14.94
Subtotal $45.82
Combined Shipping $0.00
Grand total $45.82

So you could have saved $4.00 by buying everything as a fixed-price listing and taking advantage of our combined shipping discounts, as opposed to buying from the auction listings and using the “Buy It Now” option.

But you might be able to save even more by bidding on the auction items if you have the right combination of patience and good luck.  If you watch the auctions closely, you might be able to win some items for the minimum bid price, and combined with free shipping, this can really give you the best savings.  Here’s an example, using the same items above, and assuming you win each of the auctions for the minimum bid price:

Diana Stalder Papaya Kojic Soap $7.99
Diana Stalder Surely White Body Whitening Lotion $16.99
Diana Stalder Surely White Whitening Cream $11.99
Subtotal $36.97
Combined Shipping $0.00
Grand total $36.97

This represents a considerable $4.85 savings over the fixed-price approach, and a whopping $8.85 over the “Buy It Now” auction listing approach!  Of course, there’s no guarantee with auctions.  You might be outbid at the last second and end up having to wait for the next auction (or remember, you always have the option of just buying from the fixed-price listing).  But if you’re a savvy eBay buyer, bidding in our auctions might just be the best approach for you!

Bottom line, if you intend to buy multiple items, your best bet is either to buy from the fixed-price listing (to save on combined shipping), or to try to win the auctions at a lower price.  If you buy multiple auction items using “Buy It Now,” you are definitely spending more than you have to.


How to Save on Diana Stalder Purchases

Thursday, 2009-01-08

[Please note, as stated in the comments below, that this offer has been discontinued.  Our best prices can now be found directly in our web store (www.SouthGain-Skin-Care.com).]

Here’s a quick hint for those of you who like to save money (and who doesn’t?!).  If you buy your Diana Stalder products directly from SouthGain Enterprises, we can offer a 10% discount off of the normal prices we charge every day in our eBay store.  All you need to do is send us a list of the products you want (through e-mail or Skype chat), and let us know what country you live in.  We’ll e-mail an invoice to you through PayPal, reflecting the 10% discount.  You can then follow the link in that e-mail to pay with your PayPal account, or if you don’t have a PayPal account you can simply pay using a credit card without creating a new account.  It’s that simple!

This offer may be changed at any time, so act now!


Combined Shipping Discounts and the eBay Shipping Calculator

Saturday, 2008-12-13

One of the most frequent problems we see with our eBay customers is that they overpay for shipping and/or shipping insurance.  This happens several times a week and there are two primary reasons:

1) Sometimes the eBay shipping calculator messes up.

2) More often, the buyer pays for multiple items with multiple payment transactions instead of paying for all their items in a single payment transaction.

The most important thing to remember is to always pay in a single transaction.  After you’ve committed to buy the first item, you are presented with a big “Pay Now” button.  If you are only buying one item, go ahead and pay.  But if you intend to buy additional items, do not pay yet!  Instead, follow the “continue shopping with this seller” link.  Repeat this process until you have committed to buy all the items you want.  Once you’ve committed to the last item, then you can go through the checkout process and pay.

Before you pay, however, it’s always a good idea to double check the shipping and insurance charges as calculated by the eBay shipping calculator.  Unfortunately, the calculated total is often wrong, especially when it comes to the insurance charges.  Recently, we’ve also noticed several cases where the eBay shipping calculator charges more than our maximum $9.95.  If you spot an error, or even if you just aren’t sure, stop and send us a note.  Or just wait for us to manually adjust the total and send a revised invoice before you pay.

If you just follow these simple tips, you can rest assured that you are paying the minimum price for shipping and insurance!


Follow

Get every new post delivered to your Inbox.